![Circle International IJMC Volume 21 Issue 4](https://www.circleinternational.co.uk/wp-content/uploads/2020/12/circle-international-IJMC_21.4.png)
Contents
An Exploratory Case Study of Resilience and the Leading Retailers in the Uk 5
Peter Jones & Daphne Comfort
Implementing a New Service Development Process 19
Barry Davies & Vanessa Warren
Responsible Parenting as a Way of Establishing Family-school Partnership 34
Alma Švraka
Analysis of Service Quality and Customer Satisfaction in Hospitality. Case Study: Mice Hotels in Kosovo 47
Ejup Fejza, Marigona Sogojeva & Labeat Fejza